tag:blogger.com,1999:blog-19126167.post6391719666896114247..comments2023-10-29T01:50:44.089-07:00Comments on Reflections on music, movies, TV, sports, American History, and other stuff.: GOOD CUSTOMER SERVICE IS A MUSTJim McAllisterhttp://www.blogger.com/profile/13973524943250404193noreply@blogger.comBlogger14125tag:blogger.com,1999:blog-19126167.post-59899956132976998212012-07-10T08:34:36.499-07:002012-07-10T08:34:36.499-07:00Thanks, Noreen.
It's so true about good custo...Thanks, Noreen.<br /><br />It's so true about good customer service. When i was selling I made it very easy for my customers hence allowing them to have confidence in me and to allow them to concentrate on other aspects of their work.Jim McAllisterhttps://www.blogger.com/profile/13973524943250404193noreply@blogger.comtag:blogger.com,1999:blog-19126167.post-19896558876635516632012-07-10T07:31:38.359-07:002012-07-10T07:31:38.359-07:00Thanks for sharing this, Jim. Truly, adequate trai...Thanks for sharing this, Jim. Truly, adequate training plays a major role in achieving quality customer service. A happy customer is a potent marketing tool that can eventually elevate your business.Noreen Clayhttp://www.levementum.com/products-and-services/discovery-session/crm-vendors-business-process-managementnoreply@blogger.comtag:blogger.com,1999:blog-19126167.post-53826753347497261442012-02-23T08:02:27.378-07:002012-02-23T08:02:27.378-07:00CJ, Good to hear there is still a chance. Follow ...CJ, Good to hear there is still a chance. Follow up with them by phone a few times. It lets them know that you really want the job. I'm sure you have done that anyway. Best of luck, keep mus up to date.Jim McAllisterhttps://www.blogger.com/profile/13973524943250404193noreply@blogger.comtag:blogger.com,1999:blog-19126167.post-15285451732173272302012-02-22T23:15:11.559-07:002012-02-22T23:15:11.559-07:00No word yet, Jim. They did say that the state move...No word yet, Jim. They did say that the state moves extremely slow, though, so I am still hopeful.CJinPhoenixhttps://www.blogger.com/profile/09358966353355129717noreply@blogger.comtag:blogger.com,1999:blog-19126167.post-13257971175704848722012-02-22T22:28:41.649-07:002012-02-22T22:28:41.649-07:00CJ, Speaking of prisons, any word yet on your inte...CJ, Speaking of prisons, any word yet on your interview at Perryville? We're pulling for you.Jim McAllisterhttps://www.blogger.com/profile/13973524943250404193noreply@blogger.comtag:blogger.com,1999:blog-19126167.post-38947707797703583062012-02-22T21:48:08.125-07:002012-02-22T21:48:08.125-07:00You don't really have to remind me how "L...You don't really have to remind me how "LONG" it has been, Jim. I worked at the Skagg's on 32nd Street & Indian School before I went into printing. You would think that all those years of experience would mean something, wouldn't you? I may have been a "valued employee" but when the economy hit a dip, I guess I was nothing more than an unnecessary expense in this capitalist world. And now who needs "valued employees"? Computers can do nearly all of the work & they do not need benefits. Computers & cheap prison labor, apparently.CJinPhoenixhttps://www.blogger.com/profile/09358966353355129717noreply@blogger.comtag:blogger.com,1999:blog-19126167.post-26681892946795512062012-02-22T14:30:35.029-07:002012-02-22T14:30:35.029-07:00CJ, Wow! I haven't heard of Skaggs for a LONG...CJ, Wow! I haven't heard of Skaggs for a LONG time. We had them in Kansas City after they bought out a local drug chain called Katz Drug. Skaggs then was bought out by OSCO. Now, CVS has apparently bought all the OSCO stores; at least the ones in Phoenix.<br /><br />I would insist that my employees could count change back regardless of the abilities of the registers. It would mean they are just that much smarter than the dummies who can't do it. With cursive writing being discouraged, who knows what the next dumbing down of kids will be.Jim McAllisterhttps://www.blogger.com/profile/13973524943250404193noreply@blogger.comtag:blogger.com,1999:blog-19126167.post-4166073389220480542012-02-22T14:25:06.788-07:002012-02-22T14:25:06.788-07:00Middy, I haven't had much trouble with the rep...Middy, I haven't had much trouble with the reps in the Phillipines; it's the ones in India who are hard to understand. They are really nice nad I hate to keep saying "HUH?" to them, but when i guy calls himself "ian" but whose real name is "Pun jab" it gets a BIT DIFFICULT!Jim McAllisterhttps://www.blogger.com/profile/13973524943250404193noreply@blogger.comtag:blogger.com,1999:blog-19126167.post-62004827120445150322012-02-22T10:01:42.892-07:002012-02-22T10:01:42.892-07:00It wasn't progress that ruined the industry CJ...It wasn't progress that ruined the industry CJ..- that is impossible, it is always human manipulation of a situation that distorts the system.<br /> If this nation had a viable regulatory policy that reflected the needs of the nation rather than the extremist manipulation that through regulatory and punitive tax policy which has resulted in permanent lowered GNP expectations, all industries across the board would have had to reward production rather than acquiesce to artificial economic forces.<br /> We have a nation that instead of rewarding production and thereby promoting more efficient production therby allowing the two sides of the economic coin, (risk of failure along with opportunity of reward) to work we now have a national industry morphing into one of service industries eating their own by trying to eliminate their competition with lower costs- instead of gas wars we now have burger or pizza wars..and just try to buy a television set or even a ball point pen that was made in the USA..<br />go ahead and call customer service... we frankly don't give a damn..<br /> Of course with a shrinking demand for labor the wages have stagnated to subsistence levels across the board.<br /> we now have "workers" which is a socialist term instead of "valued employees" - a capitalist term.<br /> it's not rocket science, but that's a good thing because we don't have any rocket scientists available anyway..<br /> ...rant off...midnightsstaffhttps://www.blogger.com/profile/02422533404545233402noreply@blogger.comtag:blogger.com,1999:blog-19126167.post-15942343884258935132012-02-21T22:47:00.920-07:002012-02-21T22:47:00.920-07:00Hi, Jim. Yeah, you should remember how I feel abou...Hi, Jim. Yeah, you should remember how I feel about people that cannot count back change. When I started as a cashier at Woolworth's in downtown Phoenix, we had to use our brains: most of the registers did add, but we had to figure the tax & then add it in before hitting total. Then count back the change. And most places paid cashiers better back then too. Oh, Woolworth's didn't and another place I worked called Skaggs didn't ... But the grocery stores paid exceptionally well for a good cashier. The omnipresent computer chip ruined it all in more way than one. Computers are great if used right but we are letting them destroy our way of life and that is just a fact. You know, I know people that wouldn't be able to find their way out of their own neighborhood without GPS. Seriously.CJinPhoenixhttps://www.blogger.com/profile/09358966353355129717noreply@blogger.comtag:blogger.com,1999:blog-19126167.post-66239163830287802012012-02-21T11:04:59.871-07:002012-02-21T11:04:59.871-07:00customer satisfaction... we don't need no stin...customer satisfaction... we don't need no stinkin' customer satisfaction...<br /> I finally got someone in the Philippines that could help me with my Ooma phone number about a month ago.. it took me four of five attempts to get it accomplished tho.<br /> I am starting to believe that the new parameters have been designed by the same people that have designed the CalPers system..<br /> an hour and forty minute wait?- really what could possibly make something so complex that nearly two hours is required to make connection- no matter what time of the day or week you call them?.<br /> Just another old guy complaining about how it used to be I suppose, I have become what I feared the most.haha..<br />Pedro..midnightsstaffhttps://www.blogger.com/profile/02422533404545233402noreply@blogger.comtag:blogger.com,1999:blog-19126167.post-68009235132165550202012-02-20T19:53:03.149-07:002012-02-20T19:53:03.149-07:00Mike, That is so typical today more than ever. C...Mike, That is so typical today more than ever. Clerks rely on that cash register to tell them everything. <br /><br />Dave, Pretty mild here this year too. Good weather for the Phoenix Open although they had the usual frost delays. I was hoping Phil could do back to backs by winning L. A. Not to be.Jim McAllisterhttps://www.blogger.com/profile/13973524943250404193noreply@blogger.comtag:blogger.com,1999:blog-19126167.post-45266284318878513442012-02-20T15:28:17.349-07:002012-02-20T15:28:17.349-07:00Hi Jimmy Mac.....count me in as a friend blogger.....Hi Jimmy Mac.....count me in as a friend blogger...always enjoy your thoughts which normally hit the old nail right on the head.<br /><br />Sunny today in Elvis land...not much of a winter...thought I was in Arizona, not really.<br /><br />Keep it in the middle of the fairway.ArizonaDavenoreply@blogger.comtag:blogger.com,1999:blog-19126167.post-19523985770822969732012-02-19T16:05:34.587-07:002012-02-19T16:05:34.587-07:00Jim, I learned to make change from my grandma that...Jim, I learned to make change from my grandma that owned a burger joint on 16th st just south of Camelback back in the 60's. I remember one time I stopped at Jack in the Box for lunch when I paid the girl she didn't give me the right change. She had to call the manager over and he couldn't figure it out. I finally explained to them the money I gave to them minus the cost of the food was what my change should be.mike slaternoreply@blogger.com